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SHIPPING & RETURNS

SHIPPING POLICY

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking once your order ships.

Shipping Times

  • United States: 7-14 business days

  • International: 14-28 business days

Shipping Costs

  • US Orders: Free shipping on all orders over $35. Flat $4.99 for orders under $35.

  • International: Calculated at checkout based on destination and weight.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. Track your order at any time through the link provided. Allow up to 48 hours for tracking to activate.

Multiple Items

Some products ship from different suppliers. If you order multiple items, they may arrive in separate packages at different times. This is normal — no extra shipping cost to you.

Lost or Delayed Packages

If your tracking shows delivered but you haven't received it, or if tracking hasn't updated in 7+ days, email support@vitaltech.com with your order number. We'll contact the carrier and resolve it.

Shipping Restrictions

We currently ship to the US and most international destinations. We do not ship to PO boxes for certain products — check the product page for details.

Customs & Duties (International)

International orders may be subject to customs fees or import duties. These are the responsibility of the recipient and are not included in the product price or shipping cost.

RETURN & EXCHANGE POLICY

Return Window

30 days from the delivery date.

What's Eligible

  • Item is unused and in its original packaging

  • All accessories and included items are present

  • You have your order number or proof of purchase

What's Not Eligible

  • Used or worn items

  • Items returned without original packaging

  • Items damaged by the customer

  • Final sale or clearance items (clearly marked on the product page)

How to Start a Return

  1. Email returns@vitaltech.com with your order number and the reason for your return.

  2. We'll review and reply within 1 business day with return instructions and the return shipping address.

  3. Ship the item back in its original packaging.

  4. We'll issue your refund within 5 business days of receiving the returned item.

Return Shipping Costs

  • Changed your mind? Customer pays return shipping.

  • Wrong size or want an exchange? Customer pays return shipping; we cover outbound shipping on the exchanged item.

  • Defective, damaged, or wrong item received? We cover everything — no return shipping cost to you. Just send a photo of the issue and we'll send a replacement or full refund.

Refund Method

Refunds are issued to your original payment method (via Wix Payments). Processing time depends on your bank, typically 3-5 business days.

Exchanges

To exchange for a different variant (size, color, etc.): follow the same return process above and place a new order for the item you want. We'll refund your original order once we receive the return. If the new item costs more, you pay the difference; if it costs less, we refund the difference.

Cancellations

Orders can be cancelled free of charge within 12 hours of placing the order. After that, the order has likely been processed and shipped. Email support@vitaltech.com as soon as possible if you need to cancel.

Questions?

Email VitalTechhelp@outlook.com and we'll get back to you within 1 business day.

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